Ecommerce Growth

From Cart to Completion: A Comprehensive How-To on Shopify POS

Ecommerce Growth

From Cart to Completion: A Comprehensive How-To on Shopify POS


When searching for a streamlined system to manage both your online and brick-and-mortar sales, Shopify Point of Sale (POS) stands out as a robust solution. It effectively combines your virtual and physical sales channels into one centralized, easy to manage platform. Are you aiming to ensure efficiency and maintain consistent inventory and customer data across multiple sales outlets? Shopify POS might just be your best bet.

Shopify POS doesn’t just facilitate transactions; it enhances them. It bridges the gap between in-store and online experiences, ensuring that every transaction is synchronized. Whether your customer buys a product online and picks it up in-store, or they make a purchase at your pop-up and return it at your main retail location, Shopify POS keeps the experience seamless.

Here is what you can expect with Shopify POS:

  • Centralized Management: Control your entire sales process and customer interactions from one dashboard.
  • Omnichannel Efficiency: Unify your in-person and online operations to avoid stock discrepancies and provide better customer service.
  • Extensive Compatibility: Works both on iOS and Android devices, enabling sales anywhere, anytime.

Overview of Shopify POS functionalities, including transaction processing, inventory synchronization, and multichannel management - shopify point of sale system infographic infographic-line-3-steps

Understanding Shopify Point of Sale System

What is Shopify POS?

Shopify Point of Sale (POS) is more than just a way to accept payments in your store. It's a powerful system designed to help you sell your products both in physical locations and online. Whether you're at a retail store, a market, or a pop-up event, Shopify POS allows you to manage transactions with ease on your iOS or Android devices.

How Shopify POS Integrates with Online Stores

When it comes to managing a business that spans both online and in-person venues, synchronization is everything. Shopify POS excels in this area by providing a seamless integration with your Shopify online store. Here’s how it works:

  • Sync: As soon as a sale is made, whether in-store or online, Shopify POS updates your inventory in real time. This means no more overselling products that aren’t in stock.

  • Inventory: Managing your inventory becomes a breeze. Changes made in one platform (either POS or your online Shopify store) reflect immediately across all channels. This helps in maintaining a consistent and accurate stock count.

  • Orders: All orders, regardless of where they are made, appear in a centralized dashboard. This allows you to track your sales comprehensively and provides insights into your business’s performance.

This integration ensures that whether a customer buys a product online and picks it up in-store, or orders an item at your pop-up and wants it shipped to their home, the process is smooth and hassle-free. This unified system not only saves time but also reduces the complexity of managing multiple sales channels.

By using Shopify POS, you can ensure that your sales efforts are not only efficient but also scalable, adapting to the needs of your growing business. Whether you're selling handmade crafts at a local fair or running multiple retail locations, Shopify POS serves as a robust tool to help you manage it all from one place.

Next, let's dive into setting up your Shopify POS to maximize its benefits for your business.

Setting Up Your Shopify POS

Setting up your Shopify Point of Sale system is crucial for ensuring a smooth operation and maximizing the benefits of this powerful tool. Here, we’ll walk through choosing the right subscription plan and the essential hardware you'll need to get started.

Choosing the Right Shopify POS Plan

Shopify POS Lite vs. Shopify POS Pro

Deciding between Shopify POS Lite and Shopify POS Pro depends largely on your business's specific needs.

  • Shopify POS Lite is included for free with any Shopify subscription plan. It provides all the basic functionalities needed to conduct sales, manage inventory, and process payments. This plan is ideal for businesses that operate on a smaller scale or those just starting out.

  • Shopify POS Pro, on the other hand, costs $89 per month per location and offers advanced features. These include detailed reporting, advanced inventory management, and better staff management tools. This plan is suited for growing businesses with more complex needs, especially those operating across multiple locations.

Choosing the right plan should be guided by your business size, the volume of transactions, and specific features that could enhance your operational efficiency.

Essential Hardware for Shopify POS

To make the most out of your Shopify point of sale system, you’ll need to equip yourself with the right hardware. Here are some essential pieces:

  • mPOP: This combined cash drawer and receipt printer is a space-saving solution, perfect for small retail setups. It connects seamlessly with your Shopify POS, ensuring smooth transaction processing.

  • Card Readers: Shopify offers various card readers that support tap, chip, and swipe transactions. These are crucial for accepting payments in a retail environment. The choice of card reader will depend on your specific sales activities and customer preferences.

  • Barcode Scanners: For quick and accurate product identification and checkout, barcode scanners are indispensable. They help in managing inventory efficiently and speed up the checkout process, enhancing the customer experience.

When setting up your hardware, ensure that each device is compatible with Shopify POS and that they are properly configured to sync with your system. This integration is key to maintaining accurate sales and inventory records.

By carefully selecting your subscription plan and equipping your business with the right hardware, you can leverage the full potential of Shopify POS to streamline operations, enhance customer interactions, and boost sales. As you move forward, these tools are designed to grow with your business, offering scalability and flexibility to meet changing demands.

Next, we will explore the key features of the Shopify point of sale system to better understand how it can enhance your retail operations.

Key Features of Shopify Point of Sale System

Payment Processing Options

Shopify POS offers a wide range of payment processing options to accommodate the diverse needs of businesses. Whether you're selling in-store, at pop-up events, or even outdoor markets, Shopify POS allows you to accept various forms of payment. This includes credit cards, debit cards, mobile payments, and cash. The system is designed to handle transactions smoothly, ensuring a quick and secure checkout process for your customers.

Flat Rates and In-person Fees
One of the standout features of the Shopify point of sale system is its straightforward pricing structure. The system uses flat rates for transactions, which means you won't encounter hidden fees. This transparency helps you manage your finances better since you know exactly what each transaction will cost you. For businesses that operate both online and offline, this can lead to significant savings and simpler financial management.

Inventory and Customer Management

Tracking and Updates
Effective inventory management is crucial for any retail business. Shopify POS excels in this area by providing real-time tracking of stock levels. When a sale is made, either online or in-store, the inventory is automatically updated across all channels. This synchronization ensures that you avoid overselling and can make informed decisions about stock replenishment. Moreover, Shopify POS allows you to receive low stock alerts, so you can reorder items before they run out, keeping your best-selling products always available.

Customer Profiles
Understanding your customers is key to building lasting relationships and driving sales. Shopify POS helps you collect and manage customer data effortlessly. Every transaction is an opportunity to gather insights into your customers’ buying habits and preferences. This data is stored in individual customer profiles, making it easy to tailor marketing efforts, such as personalized emails or custom promotions, directly targeting the interests of your customers.

Shopify POS is not just about processing sales; it's about enhancing the efficiency of your entire retail operation. The system streamlines various tasks from sales tracking, inventory management, to customer relations, allowing you and your staff to focus more on customer service and less on administrative duties. The intuitive interface ensures that new staff can quickly learn the system, reducing training time and increasing productivity.

In summary, the Shopify point of sale system offers a robust set of features designed to enhance the retail experience both for you and your customers. From flexible payment processing to advanced inventory and customer management, Shopify POS equips you with the tools needed to run a smooth and efficient business. As we continue to explore the capabilities of Shopify POS, we'll see how these features not only simplify operations but also open up new opportunities for sales and customer engagement.

Enhancing Your Sales with Shopify POS

Utilizing POS Extensions and Links

Shopify POS is not just about making sales; it's about creating a tailored shopping experience that can significantly boost your business's efficiency and customer satisfaction. By integrating various POS extensions and links, you can customize the Shopify POS to fit your unique business needs.

  • POS UI Extensions: These allow you to modify the Shopify POS interface to better suit your workflow or to add new functionalities. For instance, you can integrate loyalty programs directly into the checkout screen, making it easy for customers to see and use their rewards.

  • POS Links: These are shortcuts that can take you directly from the Shopify POS app to specific areas of your Shopify admin. This can be incredibly useful for quickly changing product details, updating inventory, or viewing customer data without having to leave the POS interface.

  • Cart App Extension: This tool is essential for businesses that want to enhance the shopping experience directly at the cart level. It allows for the application of discounts or the adjustment of loyalty points without needing to navigate away from the checkout process.

These extensions and links not only simplify operations but also enhance the customer's experience by making transactions quicker and more personalized.

Mobile and Omnichannel Selling

In today's retail environment, flexibility is key. Shopify POS excels in providing comprehensive solutions that cater to both mobile and omnichannel selling strategies.

  • Mobile POS: Shopify's mobile POS system allows you to make sales from anywhere. This is perfect for businesses that operate outside traditional retail spaces, such as pop-up shops or outdoor markets. The system is designed to work seamlessly on any iOS or Android device, ensuring you can carry your business with you wherever you go.

  • Everywhere Sales: With Shopify POS, your sales are not confined to the physical or online store. The system is designed to integrate sales across multiple channels, whether it's social media, online marketplaces, or mobile storefronts. This integration ensures that your inventory and customer data are consistent and up-to-date across all platforms.

  • Connectivity: A key feature of Shopify POS is its built-in connectivity. Whether you're selling in a busy market or a quiet pop-up location, the system ensures that you stay connected. This means fewer interruptions to sales due to connectivity issues and more seamless transactions for your customers.

By leveraging these mobile and omnichannel capabilities, you can ensure that your business not only meets current retail standards but sets new ones. With Shopify POS, the entire world becomes a potential marketplace, and every customer interaction is an opportunity to enhance your brand's reach and reputation.

We'll delve into the frequently asked questions about Shopify POS to help clarify any remaining queries and ensure you have all the information needed to make the most of this powerful system.

Frequently Asked Questions about Shopify POS

Does Shopify provide a POS system?

Yes, Shopify offers a comprehensive point of sale (POS) system designed to help both online and brick-and-mortar stores manage their sales processes smoothly. The Shopify POS system integrates seamlessly with Shopify's ecommerce platform, allowing you to manage inventory, sales, and customer data across all your sales channels from a single dashboard. This integration helps ensure a consistent shopping experience for your customers, whether they shop online or in-store.

What percentage does Shopify POS take?

Shopify POS charges transaction fees that vary depending on your chosen Shopify plan. For the basic Shopify plan, the fees are 2.9% + $0.30 for online transactions and 2.7% for in-person sales. If you upgrade to the Shopify POS Pro plan, these fees decrease to 2.6% + $0.30 for online and 2.5% for in-person transactions. Additionally, if you use a payment provider other than Shopify Payments, a 2% additional fee applies. These competitive rates make Shopify POS an affordable option for many retailers looking to streamline their payment processes.

What hardware do I need to use Shopify POS?

To use Shopify POS effectively, you'll need various pieces of hardware depending on your store's specific needs. At a minimum, most retail setups will require a card reader to process credit and debit card payments. Shopify provides options such as the Shopify Tap & Chip Reader, which supports tap, chip, and swipe interactions.

For a more comprehensive setup, you might consider adding a barcode scanner, a receipt printer, and a cash drawer. Shopify's Retail Kit includes essentials like the Shopify Dock and the Tap & Chip Reader, which are perfect for a stationary setup at a counter. For mobile or pop-up locations, the Shopify POS Go is an all-in-one device that allows you to manage sales anywhere with ease. This device includes a built-in card reader and barcode scanner and is known for its portability and ease of use.

By understanding the specific needs of your business and the type of customer interactions you anticipate, you can choose the right mix of hardware to optimize your sales processes and enhance the overall shopping experience.


In the dynamic world of retail, both online and in-store, the ability to streamline operations and optimize customer interactions is crucial. The Shopify point of sale system not only provides a robust solution for managing transactions but also integrates seamlessly across all your sales channels, ensuring a consistent and efficient customer experience.

At First Pier, we understand the importance of a system that doesn't just work, but works for you. By adopting the Shopify POS, you're not just investing in a tool; you're enhancing your operational efficiency and aligning your business with contemporary retail demands. This system allows you to manage inventory, track sales in real-time, and provide personalized customer service, all from one platform.

Optimization is at the heart of Shopify POS. Whether it's through managing inventory with precision or processing payments swiftly, every feature is designed to enhance your business operations. The system's flexibility to integrate with various hardware options ensures that you can scale your setup as your business grows, without sacrificing speed or customer satisfaction.

Moreover, First Pier is here to assist you every step of the way. From choosing the right subscription plan to selecting the essential hardware, our team ensures that your transition to or enhancement of Shopify POS is smooth and beneficial. We specialize in POS inventory system implementation, tailored to meet the unique needs of your business, ensuring that you not only meet but exceed your business goals.

In conclusion, embracing the Shopify POS through First Pier is not just about adopting a new sales system; it's about setting a foundation for future growth and customer satisfaction. Let us help you streamline your operations and optimize every sale, ensuring that every customer interaction is a step towards greater success.

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